Welcome to Pro Fit Shop’s FAQ section! We’re passionate about providing premium cycling apparel with global delivery that matches your riding tempo. Below you’ll find answers to common questions about our products, shipping, payments, and more.

About Our Products

What types of cycling apparel do you offer?
We specialize in performance cycling gear including:
  • Baselayers and jerseys for optimal temperature regulation
  • Bibshorts with premium chamois padding
  • Outerwear for changing weather conditions
  • Casual cycling-inspired lifestyle wear
  • Essential accessories like eyewear, bidons, and care products
Our collections are designed for both men and women who demand performance and style.
How do I choose the right size for cycling apparel?
Our products follow European sizing standards. For performance fit (like jerseys and bibshorts), we recommend selecting your usual size for a snug, aerodynamic fit. For casual wear, you may prefer sizing up for a more relaxed fit. Each product page includes detailed size charts with measurements in centimeters.
Are your products suitable for all weather conditions?
We offer specialized gear for different conditions:
  • Baselayers for moisture-wicking in all temperatures
  • Windproof and water-resistant outerwear
  • Breathable summer jerseys with UV protection
  • Thermal options for cold weather riding
Product descriptions specify the ideal conditions for each item.

Ordering & Payment

What payment methods do you accept?
We accept all major payment options:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with encryption.
Do you offer free shipping?
Yes! Orders over $50 qualify for free standard shipping via EMS (15-25 day delivery). For faster delivery, we offer express shipping via DHL/FedEx for $12.95 (10-15 day delivery).
Will I be charged customs fees?
We calculate all import duties at checkout so there are no surprise fees upon delivery. The amount depends on your country’s regulations and will be clearly displayed before you complete your purchase.

Shipping & Delivery

How long does order processing take?
Our team of cycling enthusiasts packs orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.
What countries do you ship to?
We ship globally to most countries, excluding parts of Asia and some remote regions. During checkout, simply enter your address to confirm we can deliver to your location.
Can I track my order?
Absolutely! Both express (DHL/FedEx) and standard (EMS) shipping include full tracking. You’ll receive a tracking number via email once your order leaves our Indianapolis warehouse, with visibility all the way to your doorstep.

Returns & Exchanges

What is your return policy?
We stand behind our gear! You may return unworn items with tags attached within 15 days of delivery for a full refund. Visit our dedicated returns portal to initiate the process.
How long do refunds take to process?
Once we receive your return at our warehouse, refunds are processed within 5 business days. The time for the refund to appear in your account depends on your payment provider (typically 3-5 additional business days).
What if my item arrives damaged?
While we use protective, sustainable packaging to prevent damage, if your item arrives in less than perfect condition, please contact our rider-support team immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund.

Account & Customer Service

How do I reset my password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive a secure link to create a new password within minutes.
How can I contact customer service?
Our rider-support team pedals hard to respond within 24 hours! Email us at [email protected] with any questions about orders, products, or your account.
Do you offer discounts for team or bulk orders?
Yes! We offer special pricing for cycling clubs and team orders. Contact our support team with your requirements and we’ll create a customized quote.

Didn’t find your question here? Our rider-support team is always ready to help at [email protected]. We’re committed to making your Pro Fit Shop experience as smooth as your best ride.

Ready to ride? Shop our performance gear now and experience delivery that keeps pace with your cycling adventures.