OUR COMMITMENT TO CYCLISTS

At Pro Fit Shop, we engineer our cycling apparel for peak performance – and stand behind every jersey, bibshort, and accessory we sell. If your gear doesn’t meet your expectations, our returns process is designed to be as smooth as your pedal stroke.

ELIGIBILITY WINDOW

You may return or exchange most items within 15 days of delivery. All returns must be in:

  • Original condition (unworn, unwashed, with tags attached)
  • Original packaging with all accessories
  • Free of odors, stains, or damage

NON-RETURNABLE ITEMS

For hygiene and performance integrity, these items cannot be returned:

  • Baselayers (worn next to skin)
  • Care Products (chemical treatments)
  • Bidon (water bottles)
  • Socks
  • Any item marked as final sale

STEP-BY-STEP RETURNS PROCESS

  1. Initiate Request: Email [email protected] within 15 days with:
    • Order number
    • Item(s) for return
    • Reason for return
    • Preferred resolution (refund/exchange)
  2. Receive Authorization: Our team will respond within 24-48 hours with:
    • Return authorization number (RMA)
    • Prepaid return label (US customers)
    • International return instructions
  3. Ship Your Return:
    • Pack items securely in original packaging
    • Include the completed return form
    • Affix the provided label (or follow international instructions)
  4. Inspection & Processing:
    • Allow 3-5 business days for processing upon receipt
    • We’ll email confirmation when complete

REFUND TIMELINE & METHODS

Refunds are processed within 3-5 business days after we receive and inspect your return. The refund method depends on your original payment:

  • Credit Cards (Visa/MasterCard/JCB): 5-7 business days to appear on your statement
  • PayPal: 2-3 business days to your PayPal balance

Note: Original shipping fees are non-refundable. International customers may be responsible for return shipping costs.

EXCHANGES

For size exchanges on jerseys, bibshorts, or outerwear:

  1. Follow the standard return process
  2. Specify desired size/color in your email
  3. We’ll ship the replacement once we receive your return (expedited processing)

International exchanges may require additional shipping fees.

RETURN REQUEST TEMPLATE

Subject: Return Request – Order #[Your Order Number]

Dear Pro Fit Shop Team,

I would like to request a return/exchange for my recent order:

Order Number: [Insert]

Item(s) for Return: [Product Name, Size, Color]

Reason: [Fit/Performance/Description Issue]

Resolution Preferred: [Refund/Exchange for Size/Color]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]

QUESTIONS?

Contact our customer service peloton at [email protected] or mail to:

Pro Fit Shop Returns
4838 Elk City Road
Indianapolis, US 46205

We aim to respond faster than a sprint finish – typically within 24 hours during business days.